Concierge: Job Duties, Skills and Salary 2025

What does a Concierge do?

As a concierge, you provide personalized service to guests at hotels or luxury residences. You assist with bookings, recommend local attractions, and handle special requests to ensure a seamless and enjoyable guest experience.

Concierge: Main duties

Concierges in the Hospitality field handle essential tasks and contribute significantly to achieving team and organizational goals. Here are some of their primary responsibilities:

• Provide information about facilities, entertainment options, and rules and regulations of the premises.
• Arrange tickets for theater, concerts, or other entertainment and secure reservations at desired restaurants.
• Plan special events, parties, and services such as transportation and activities for guests.
• Respond to guests’ queries, needs, and expectations with promptness and tact.
• Assist with personal services such as shopping, modifying travel arrangements, and handling private bookings.
• Maintain a professional network with local businesses and service providers to accommodate guest needs efficiently.
• Manage communication and correspondence between guests and staff to facilitate optimal service delivery.
• Provide assistance with baggage, mail, messages, and room services when necessary.

Concierge: Key Qualifications

• High school diploma or equivalent; further training in hospitality is a plus.
• Previous experience in customer service, hospitality, or related field.
• Extensive knowledge of the area, local attractions, and venues.
• Ability to multitask and handle multiple requests simultaneously with precision.
• Excellent communication and interpersonal skills.

Basic Skills and Requirements for Concierges

• Strong organizational skills and attention to detail.
• Professional demeanor and appearance.
• Exceptional problem-solving ability to address guest requests and concerns effectively.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Proficiency in additional languages is often preferred to accommodate international guests.

Salary Expectations for Concierges

The average salary for a Concierge in the U.S. is approximately $35,800 per year and can vary from entry-level to senior positions. Concierges may receive a wide range of benefits.

To explore more detailed salary information, including specific salary estimates in your country, visit the Concierge Salary Country Overview.