Desktop Support Technician: Job Duties, Skills and Salary 2025

What does a Desktop Support Technician do?

A Desktop Support Technician provides technical assistance and support related to computer systems, hardware, and software. They respond to user inquiries, diagnose system hardware, software, and operator problems, and perform hardware and software installations, configurations, and updates. Technicians typically handle troubleshooting tasks, resolve network issues, and ensure that all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions. This role requires a blend of technical expertise and strong customer service skills to effectively address user needs and maintain organizational IT infrastructure.

Desktop Support Technicians are vital for maintaining the operational efficiency of computer systems within an organization, ensuring user satisfaction and system reliability.

Desktop Support Technician: Main duties

Desktop Support Technicians in the IT & Development field handle essential tasks and contribute significantly to achieving team and organizational goals. Here are some of their primary responsibilities:

Respond to user service requests and promptly resolve hardware and software issues on desktops and laptops.
Install, configure, and update PC software and operating systems.
Maintain an inventory of installed software, manage software licensing, and create policies and procedures for upgrades.
Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule.
Analyze and make recommendations for hardware and software standardization.
Create user accounts and manage access control based on company policies.
Ensure desktop computers interconnect seamlessly with diverse systems including file servers, email servers, computer conferencing systems, application servers, and administrative systems.
Diagnose and resolve network issues.
Document instances of hardware failure, repair, installation, and removal.

Desktop Support Technician: Key Qualifications

Associate or Bachelor’s degree in Computer Science, Information Technology, or a related field.
Certifications such as CompTIA A+, Microsoft Certified IT Professional, or Cisco Certified Network Associate are highly desirable.
Proven experience in desktop support, IT helpdesk, or systems administration.
Strong familiarity with Windows and macOS environments, and office software suites.
Knowledge of network security practices and anti-virus programs.

Basic Skills and Requirements for Desktop Support Technicians

Excellent problem-solving and troubleshooting skills.
Ability to handle multiple tasks simultaneously.
Strong communication and interpersonal skills.
Attention to detail and a personal commitment to quality service.
Ability to work under minimal supervision and to participate in cross-functional projects.

Salary Expectations for Desktop Support Technicians

Job	Branch	Avg. US Salary
Desktop Support Technician	IT & Development	56,000 USD

The average salary for a Desktop Support Technician in the U.S. is approximately $56,000 per year and can vary from entry-level to senior positions. Desktop Support Technicians may receive a wide range of benefits.

Level	Experience	Avg. Salary per Year
Veteran	20+ years	$70,000
Senior	11+ years	$61,600
Experienced	6-10 years	$56,000
Mid Level	3-5 years	$50,400
Entry Level	0-2 years	$42,000

To explore more detailed salary information, including specific salary estimates in your country, visit the Desktop Support Technician Salary Country Overview.

Career Path for Desktop Support Technicians

Desktop Support Technicians can advance to higher-level roles such as Systems Administrator, Network Engineer, or IT Manager. Progression typically involves gaining additional certifications, taking on more complex projects, and expanding technical knowledge and expertise.

Desktop Support Technician: Work Environment

Desktop Support Technicians typically work in office settings and are often part of a larger IT department. They may work regular business hours, though some positions require on-call availability for emergencies or scheduled maintenance during off-hours. The role may involve some physical activity such as moving and setting up computer equipment.

Desktop Support Technician: Job Duties, Skills and Salary 2025

Get an in-depth look at the role of a Desktop Support Technician: From installing software to managing network connectivity, discover the skills required, job duties, and salary insights.