Intake Specialist: Job Duties, Skills and Salary 2025

What does an Intake Specialist do?

An Intake Specialist plays a crucial role in the initial assessment and processing of clients or patients within various settings such as healthcare, legal firms, or social services.

They are responsible for gathering initial information, assessing client needs, and determining the appropriate services or referrals. Intake Specialists handle the documentation and data entry associated with new clients, ensuring that all necessary information is accurately recorded and processed. They also provide clients with information about the services available to them and guide them through the initial stages of their engagement with the organization.

This position is key in ensuring that clients receive timely and appropriate services by effectively coordinating with other professionals within the organization.

Intake Specialist: Main duties

Intake Specialists in the Administrative field handle essential tasks and contribute significantly to achieving team and organizational goals. Here are some of their primary responsibilities:

• Conduct initial interviews with clients to collect case history and details of their situation.
• Accurately input client data into the organization’s database and maintain confidentiality of records.
• Evaluate client information to determine eligibility and appropriate services or referrals.
• Coordinate with other professionals such as counselors, doctors, or lawyers to set up services or follow-up appointments.
• Provide clients with information about the organization's services, procedures, and possible outcomes.
• Maintain up-to-date knowledge of community resources and services to provide accurate referrals.
• Prepare reports and documentation related to client intake and case management.

Intake Specialist: Key Qualifications

• Bachelor’s degree in Social Work, Psychology, Criminal Justice, or a related field.
• Experience in case management, social services, healthcare, or related fields.
• Strong understanding of intake procedures and client assessment techniques.
• Familiarity with database and case management software.

Basic Skills and Requirements for Intake Specialists

• Excellent communication and interpersonal skills to interact effectively with diverse clients.
• Strong organizational and administrative skills to handle documentation and data entry.
• Empathetic and compassionate approach to dealing with clients in potentially stressful situations.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Problem-solving skills to assess client needs and coordinate appropriate services.

Salary Expectations for Intake Specialists

The average salary for an Intake Specialist in the U.S. is approximately $45,000 per year and can vary from entry-level to senior positions. Intake Specialists may receive a wide range of benefits.

To explore more detailed salary information, including specific salary estimates in your country, visit the Intake Specialist Salary Country Overview.