IT Support Technician: Job Duties, Skills and Salary 2025

What does an IT Support Technician do?

An IT Support Technician provides support to all employees within an organization by maintaining and troubleshooting computer systems and networks. They serve as the primary point of contact for users who experience hardware and software issues.

Key responsibilities include installing and configuring computer systems, diagnosing hardware and software faults, solving technical and applications problems, either over the phone or in person. IT Support Technicians ensure that all IT equipment complies with company standards and that employees can effectively use the technology and systems provided to them to maximize their productivity.

IT Support Technician: Main duties

IT Support Technicians in the IT & Development field handle essential tasks and contribute significantly to achieving team and organizational goals. Here are some of their primary responsibilities:

Install and configure computer hardware, software, systems, networks, printers, and scanners.
Monitor and maintain computer systems and networks.
Respond in a timely manner to service issues and requests.
Provide technical support across the company (this may be in person or over the phone).
Set up accounts for new users.
Repair and replace equipment as necessary.
Test new technology and provide feedback to IT purchasing decisions.

IT Support Technician: Key Qualifications

Associate's or bachelor’s degree in Computer Science, Information Technology, or relevant field.
Relevant certifications (such as CompTIA A+, Microsoft Certified IT Professional) are advantageous.
Proven experience as an IT Technician or similar role.
Experience in troubleshooting and repairing hardware and software issues.
Knowledge of internet security and data privacy principles.

Basic Skills and Requirements for IT Support Technicians

Excellent problem-solving skills.
Good communication abilities to explain complex information to non-technical colleagues.
Patience and a customer-focused approach.
Attention to detail and good organizational skills.
Ability to work well in teams and under pressure.

Salary Expectations for IT Support Technicians

Job	Branch	Avg. US Salary
IT Support Technician	IT & Development	56,000 USD

The average salary for an IT Support Technician in the U.S. is approximately $56,000 per year and can vary from entry-level to senior positions. IT Support Technicians may receive a wide range of benefits.

Level	Experience	Avg. Salary per Year
Veteran	20+ years	$70,000
Senior	11+ years	$61,600
Experienced	6-10 years	$56,000
Mid Level	3-5 years	$50,400
Entry Level	0-2 years	$42,000

To explore more detailed salary information, including specific salary estimates in your country, visit the IT Support Technician Salary Country Overview.

Career Path for IT Support Technicians

IT Support Technicians can advance to roles such as IT Support Specialist, Systems Administrator, or Network Engineer. Opportunities for advancement often depend on gaining additional certifications and gaining experience in more complex IT support tasks or management roles.

IT Support Technician: Work Environment

IT Support Technicians typically work in an office environment and may be required to work at different locations if the company has multiple branches. They might also need to provide remote support to users via phone, email, or live chat. Working hours can include shifts, weekends, and being on-call to provide support during emergencies or after-hours maintenance.